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Tap Electric Terms and Conditions

Version dated September 9th , 2026

These are the Terms and Conditions of Tap Electric. This is an important document. It sets out the terms and conditions that apply to you when you use any Tap Electric services.

Effective date: 9 September 2026

Feedback: support@tapelectric.app

1. Definitions

The following definitions are used in this document.

1.1. Android: the Google Android Operating System for mobile devices.

1.2. Ad Hoc Driver: a Driver who pays their Tap Electric invoices on an ad hoc basis, meaning after each individual session.

1.3. Charger: a facility, including all associated and underlying installations, where an EV can be charged.

1.4. Charge Card: physical RFID key in the form of a card, FOB, dongle etc. that can be used as a Token.

1.5. Charging Customer: the person that purchases a Charging Supply from Tap Electric in Tap Electric’s own name, which may, depending on the applicable arrangement, be a Driver, Fleet Manager, Management Account Holder, MSP or other person or organisation responsible for the relevant Charge Session.

1.6. Charging Services: the services and functionality associated with facilitating a Charge Session, including access to Chargers, the granting of usage rights for parking spaces where applicable, the collection and transmission of charging data and measured values, and related billing functionality, but excluding the Charging Supply itself.

1.7. Charge Session: a process during which an EV is charged at a Charger.

1.8. Charging Supply: the supply of electricity delivered through a Charger together with any directly related access or charging functionality that forms part of that supply under applicable law.

1.9. Conditions: these general terms and conditions, including any appendices, relating to the use of the Tap Electric App and access therewith to any charging infrastructure.

1.10. Connected Account: Account hierarchy in the Tap Electric App that allows a User Account to create multiple accounts that are connected to their own in such a way that User may view and manage each Connected Account, but the Connected Account may not view said User Account or any related Connected Accounts.

1.11. CPO: Charge Point Operator.

1.12. Driver: a natural person who initiates or receives a Charge Session. This includes but is not limited to: Ad Hoc Driver, Subscribed Driver, and Fleet Driver.

1.13. EV: Electric Vehicle.

1.14. Fleet Driver: a Driver whose Tap Electric sessions are reported to and paid for by a Fleet Manager. They may have controls or limitations set on their Tap Electric account by the Fleet Manager.

1.15. Fleet Management Module: Module in the Tap Electric platform containing functionalities for Fleet Manager to manage their Fleet Drivers and vehicles.

1.16. Force Majeure: any event or condition beyond the reasonable control of a Party which prevents, in whole or in material part, the performance by that Party of its obligations or renders performance commercially unreasonable, including governmental action, riot, war, strikes, lockouts, prolonged shortages of energy or supplies, epidemics, pandemics, fire, flood, earthquake, lightning or explosion.

1.17. iOS: the Apple iPhone Operating System for mobile devices.

1.18. Licence: Permission granted to the User to use the Tap Electric app.

1.19. Management Account: An account within the Platform through which a User may manage Chargers and related functionality, including tariffs, access settings, charging activity and payments relating to those Chargers.

1.20. Management Account Holder: Tap Electric User that holds a management account.

1.21. MSP: an e-Mobility Service Provider, also known as an eMSP. 

1.22. Payout: A transfer of funds between Tap Electric and a Management Account Holder for the accumulated revenues from Charge Sessions at some interval.

1.23. Payout Method: A financial account defined in a Management Account by the Management Account Holder to which Tap Electric can issue a Payout.

1.24. Party or Parties: User and Tap Electric individually and User and Tap Electric collectively.

1.25. Subscribed Driver: a Driver who is subscribed to a Tap Electric subscription plan. They are invoiced once per month for all sessions in the preceding month.

1.26. Tap Electric: Tap Electric B.V., a private limited company, registered at the Dutch Chamber of Commerce under registration number 80990819, having its registered office in Amsterdam, the Netherlands and its principal place of business at Singel 262-A, 1016 AC Amsterdam, the Netherlands.

1.27. Tap Electric App: the iOS, Android and Web application offered by Tap Electric, with which the User can access charging infrastructure to charge their vehicle, as well as manage their own charger(s).

1.28. Tap Tag: Tap Electric branded Charge Card.

1.29. Token: a physical or digital credential issued or recognised by an MSP that enables a Driver to identify themselves and initiate a Charge Session at a Charger.

1.30. User: An individual or organisation that uses or accesses the Tap Electric App or Platform and to whom these Conditions apply, including Drivers and Management Account Holders. A User’s status as a User does not determine whether that User is a Charging Customer in relation to a particular Charging Supply.

1.31. User Account: An account created for a User within the Platform and used to access the Tap Electric App and associated functionality and services.

General Terms

2. Installation, operation and use of the Tap Electric App

2.1. Tap Electric distributes the Tap Electric App via the Apple App Store and Google Play Store. To be able to use the Tap Electric App, the User must visit one of these stores and agree to their terms and conditions of use. Clause 11 (Liability) applies mutatis mutandis to that contract.

2.2. The Tap Electric App can be downloaded onto a mobile device that uses a recent version of iOS or Android and contains the hardware necessary to run the Tap Electric App.

2.3. The User may open a User Account or log in as a guest. If a User Account is opened, the User will independently and at any time, be able to change its personal account settings, such as payment details and data regarding its EV. In order to open a User Account, the User must have a valid email address.

3. Right of use

3.1. Tap Electric grants the User the License to use the Tap Electric App indefinitely to:

Find and review Chargers;
Obtain access to the Chargers, such as starting, stopping and paying for the use of the chargers.

The License shall come into force upon the date of installing the Tap Electric App and shall continue in effect for an indefinite period of time, unless terminated as provided in these Conditions.

3.2. The Licence is non-transferable and non-exclusive. The following actions are prohibited while using the Tap Electric App:

Making the Tap Electric App available to third parties via a peer-to-peer or other network or in any other matter;
Leasing out or selling the Tap Electric App;
Granting a sub-license to use the Tap Electric App;
Modifying the Tap Electric App, reverse engineering the source code and/or using the application to develop derivative works;
Using the Tap Electric App for any purpose outside of the intended design and implementation of User’s authorised use of the Tap Electric App. Any replication or use of any aspect of the Tap Electric App for any purpose designed or intended to compete with Tap Electric is strictly prohibited.

3.3. Tap Electric shall be entitled to terminate the Licence immediately and at any time if the User violates these Conditions or misuses the application, or if the decision is taken to decommission the application.

4. Misuse of the application

4.1. Misuse is defined as: using the Tap Electric App in any manner that is not described in these Conditions, as well as using the Tap Electric App in such a way that it infringes upon the rights of one or more third parties. Misuse of the Tap Electric App is a criminal offence. Tap Electric may report misuse at any time to the police and/or public prosecutor’s office.

5. Use of information / Privacy

5.1. By installing the Tap Electric App, the User agrees to having the information it enters processed, stored and used to the extent reasonably necessary for the proper operation of the Tap Electric App, further development of the Tap Electric App and the offering of access to the charging infrastructure via the Tap Electric App. Tap Electric shall process, store and use the information provided by the User in accordance with all applicable laws.

5.2. The User will receive administrative communications from Tap Electric using the email address or other contact information provided by the User for their User Account. The User may also receive promotional or product emails from Tap Electric and hereby agrees to receive these. The User can unsubscribe from these emails at any time by using the unsubscribe mechanism provided in the emails. 

5.3. Tap Electric’s comprehensive Privacy Statement can be found at https://tapelectric.app/privacy.

6. Location data

6.1. For the Tap Electric app to operate optimally, Tap Electric asks the User for access to its mobile device’s location. Tap Electric can use this information to, for example, guide the User to specific Chargers. It may also be used to verify and improve on Charger metadata. This data is tracked in anonymized form.

7. Indemnification

7.1. By installing the Tap Electric App, the User agrees to indemnify Tap Electric, its directors, supervisory directors, employees, investors, contractors and contractual counterparties against any liability to, or claims instituted by, third parties that arise as the direct or indirect consequence of the User’s culpable failure to satisfy these Conditions. The User hereby waives any right of recovery they have in respect of the aforementioned parties.

7.2. The User is aware of, and agrees that, it bears the risk of using the Tap Electric App. Tap Electric accepts no liability in respect of said use. The usefulness and quality of the Tap Electric app depends on its being used properly by the User.

7.3. The Tap Electric app is provided to User ‘as is’. To the maximum extent permitted by law, Tap Electric disclaims all warranties express or implied, including the implied warranties of non-infringement, merchantability, and fitness for a particular purpose. Tap Electric further does not guarantee the operation or quality of the Tap Electric App or the correctness or accuracy of the information provided by the Tap Electric App. Tap Electric is not obliged to update or maintain the Tap Electric App. The foregoing is related to, inter alia, the fact that the Tap Electric App is dependent on the use of the internet, as well as the possibility of receiving text and other messages, as well as the mobile device, mobile networks and other networks and third-party services being in good working order. To facilitate the operation of the Tap Electric App, the User will be responsible for, inter alia, the following:

The correct provisioning of information, including (but not limited to) its email address, information about its EV and its payment details;
Misuse of the Tap Electric App upon loss or theft of its mobile device;

8. Changes to the application

8.1. Tap Electric is entitled to change the Tap Electric App, for example in the case of an update or when so prompted by other changes in the application or to the applicable laws or their interpretation, as well as to discontinue or terminate the Tap Electric App without any prior notice being required. Tap Electric shall not be liable for any harm or loss that ensues, or is alleged to have ensued, from such change, discontinuation or termination.

9. Intellectual property

9.1. The User is aware that the Tap Electric app contains information of which Tap Electric is the owner, including processes, work methods, software, drawings, texts, designs and know-how, but also any and all updates, upgrades, enhancements, customizations, revisions, modifications, future releases and any other changes relating to any of the foregoing, including but not limited to the rights referred to in the Dutch Copyright Act 1912, the Benelux Convention on Intellectual Property, the European Union Trademark Regulation, the Dutch Patents Act 1995, the European Patent Convention, the Uniform Benelux Act on Designs and Models, the Dutch Neighbouring Rights Act, the Dutch Protection of Original Topographies of Semiconductor Products Act, the Dutch Databases (Legal Protection) Act, and the regulations relating to said acts (if not yet mentioned).

9.2. The User shall respect these rights and use the aforementioned information exclusively for the ordinary use of the application as described in these Conditions.

9.3. Except for the limited access and use rights granted to User, User does not acquire any interest in the Tap Electric App. User agrees that any suggestions, enhancement requests, feedback, recommendations or other information provided by User relating to the application may be used by Tap Electric without restriction or obligation to User.

10. Liability

10.1. A Charger operates with the assistance of requisite communication infrastructure (which may or may not be publicly owned), such as mobile and other internet connections. Tap Electric does not warrant that such infrastructure will operate without disruptions or failures. Tap Electric does not assume responsibility for the access and use of the infrastructure.

10.2. The User shall be liable for any harm or loss resulting from the inexpert or careless use, installation or modification of a charger and shall indemnify Tap Electric against any third-party claims relating thereto. The User shall also indemnify Tap Electric against any third-party claims relating to conduct or circumstances for which the User bears the risk and/or expense.

10.3. To the extent permitted by mandatory law Tap Electric shall only be liable for any harm or loss the User incurs as a consequence of Tap Electric’s culpable failure to perform its contractual obligations to the User, subject to the condition that, within 10 business days after the date on which the User discovers, or could reasonably be expected to have discovered, the failure to perform or wrongful act, the User notifies Tap Electric of same in writing, thereby to the extent legally required, serving Tap Electric with notice of default and affording Tap Electric a reasonable time to perform its obligation or rectify its wrongful act.

10.4. The liability referred to in the previous paragraph of this clause shall – if and to the extent possible and with due observance of mandatory liability law – be limited to damages for direct harm or loss. Tap Electric will not be liable for any loss of business, use profit, anticipated profit, contracts, revenues, goodwill or anticipated savings; loss of data or use of data; or damage to the User’s reputation or any costs relating thereto..

10.5. Tap Electric shall not be liable for any harm or loss the User may incur as a result of being unable to charge (or fully charge) the EV or as a result of the use or operation of a Charger. Tap Electric shall not be liable if an EV cannot be charged (or safely charged) due to a defect in the EV and/or any of the auxiliary equipment used, such as charging cables.

10.6. Tap Electric shall not be held liable to perform any obligation if it is prevented from doing so as a result of force majeure.

11. Other provisions and applicable law

11.1. A Charge Session shall be considered valid if it meets the validation criteria applicable under the relevant agreements between Tap Electric and the parties involved in that Charge Session, including the relevant CPO and, where applicable, MSP. Unless different validation criteria apply under such agreements, a Charge Session shall be considered valid if at least 0.2 kWh has been charged or the Charger has been occupied for at least 2 minutes.

11.2 Tap Electric shall at all times be authorised to amend these Conditions on a unilateral basis.

11.3. Tap Electric shall be entitled to engage third parties or to assign all or part of the rights and obligations under the contract to a third party. The User hereby consents in advance to the assignment of its legal relationship with Tap Electric to a third party.

11.4. If, for whatever reason, one or more provisions of these Conditions is invalid or null and void or is nullified, the remaining provisions shall remain in full force, and the Parties shall consult in order to put in place a replacement provision such that the intention and purport of the provision that is to be replaced is preserved as far as possible.

11.5. The contract and these Conditions are exclusively governed by and construed in accordance with the laws of the Netherlands. Any dispute arising out of or in connection with this contract and these Conditions shall be subject to the exclusive jurisdiction of the competent court in Amsterdam, the Netherlands.

Tap Electric Driver Terms

12. Charging for Drivers

12.1. The Tap Electric App enables the Driver to locate Chargers, initiate and terminate Charge Sessions, and purchase Charging Supplies through Tap Electric.

12.2. When a Charge Session is initiated using the Tap Electric App, Tap Tag or any other Token issued or recognised by Tap Electric, the Charging Customer irrevocably appoints Tap Electric as its commercial agent and commissionaire to purchase the Charging Supplies, including the electricity supplied during the Charge Session, from the relevant Charge Point Operator or other supplier in Tap Electric’s own name but on behalf of the Charging Customer.

The Charging Customer authorises Tap Electric to conclude all agreements necessary for the purchase of the Charging Supplies, receive invoices relating thereto, and resell those Charging Supplies to the Charging Customer in accordance with these Conditions.

The Charging Customer acknowledges that Tap Electric acts in its own name within the contractual supply chain relating to the Charging Supplies, and that Tap Electric is the Charging Customer’s contractual counterparty for the purchase of the Charging Supplies.

Nothing in these Conditions creates a direct contractual relationship between the Charging Customer and the Charge Point Operator regarding the purchase of Charging Supplies, except where mandatory law requires otherwise.

12.3. A Tap Electric User Account and any associated Tap Tag belongs to a single Subscribed Driver and is non-shareable and non-transferable.

12.4. Tap Electric is not responsible for the loss, theft or damage of the Tap Tag, but should be notified immediately by the Driver in the event of such an occurrence. Lost, stolen or damaged Tap Tags may be deactivated and, when desired, replaced. Driver is responsible for costs associated to a replacement Tap Tag.

12.5. When using the Chargers, the Driver shall comply with all requirements applicable to charging; specifically the required imposed by Tap Electric as well as any statutory safety and other requirements.

12.6. Tap Electric does not guarantee charging infrastructure density and/or the adequate availability of Chargers. Neither does Tap Electric guarantee that the Chargers will be operational at all times without any disruption and/or failures or that these will be available.

12.7. Tap Electric shall at all times be entitled to remove one or more chargers without any prior notification being required.

12.8 The right of withdrawal is a right that, unless otherwise specified by the service provider, allows European consumers to withdraw from their contract within 14 days of its effective date. Because Tap Electric’s service can be used immediately upon downloading and/or subscribing, Drivers acknowledge that they forfeit their right of withdrawal from Tap Electric. This acknowledgment does not affect any of their other rights as consumers and does not affect their ability to cancel their subscription at any time.

13. Costs

13.1. The Tap Electric App can be downloaded free of charge.

13.2. The Charging Customer purchases Charging Supplies from Tap Electric. The price payable by the Charging Customer for a Charge Session is equal to the price charged to Tap Electric by the Charge Point Operator or other supplier of the Charging Supplies, together with any applicable Tap Electric transaction fee.

13.3. Tap Electric may charge transaction fees, subscription fees, or a combination of both. Transaction fees apply to individual Charge Sessions. Subscription fees are charged separately on a recurring basis and are payable regardless of whether any Charge Sessions occur during the applicable subscription period. Where a Fleet Manager has agreed to pay for one or more Drivers, such fees shall be payable by the Fleet Manager in accordance with Section 18. Details of the applicable fees are available in the Tap Electric App and on the Tap Electric website.

13.4. Prior to the charging session, the Driver will be informed in the Tap Electric App about the specific fees involved with charging at the relevant charger.

14. Payment for Ad Hoc and Subscribed Drivers

14.1. The terms for payments laid out in this section pertain to Ad Hoc Drivers and Subscribed Drivers. For details on payments for Fleet Drivers, see Section 18.

14.2. Payment terms are due and payable upon receipt of invoice. The Ad Hoc or Subscribed Driver’s payment method on file shall be billed automatically by Tap Electric. Tap Electric may, at its discretion, verify or reserve funds on the Driver’s selected payment method by means of one or more pre-authorisations or similar temporary payment authorisations in connection with a Charge Session. The amount of any pre-authorisation shall be determined by Tap Electric acting reasonably and may vary depending on operational, payment or risk management considerations. A pre-authorisation is not a final charge and will be released, adjusted or captured in accordance with the final amount payable for the relevant Charge Session and the applicable payment network rules.

14.3 Notwithstanding any references elsewhere in these Conditions to invoice periods or billing cycles, Tap Electric shall be entitled to issue invoices for Charge Sessions at any time following the actual session. This includes sessions where the session-end timestamp or relevant usage data is delayed or received later than the period in which the session actually concluded, for reasons including, but not limited to, charger or network connectivity issues. Tap Electric may bill for such sessions in whichever invoice period is appropriate based on when the usage was received, regardless of the session’s actual end date.

14.4. Payment is due and payable on the due date stated on the applicable invoice. If any payment is unsuccessful, rejected, reversed or otherwise not received in full when due, Tap Electric may immediately suspend the Driver’s access to all or part of the Services, including the ability to initiate new Charge Sessions, until all outstanding amounts have been paid in full.

Without prejudice to such suspension, Tap Electric shall be entitled to charge statutory late-payment interest and recover any statutory or contractual recovery costs to the extent permitted by applicable law, for example per the provision 6:119 of the Dutch Civil Code. Where mandatory consumer protection legislation requires a reminder notice or grace period before interest, compensation or recovery costs may be charged, Tap Electric shall comply with those requirements.

14.5. Without prejudice to Clause 14.4 or any other rights or remedies available under these Conditions or applicable law, Tap Electric may suspend, restrict or terminate the Driver’s Licence, User Account, subscription, Tap Tag, Tokens and access to all or part of the Services, immediately and with or without prior notice where reasonably necessary, including where:

the Driver repeatedly fails to make payments when due;
the Driver has multiple failed, rejected or reversed payment attempts;
Tap Electric reasonably considers the Driver to present an unacceptable credit, fraud or financial risk;
the Driver has provided false, misleading or incomplete information in connection with their User Account or payment method;
the Driver materially breaches these Conditions;
Tap Electric reasonably believes such action is necessary to prevent fraud, abuse, unlawful activity or misuse of the Services;
Tap Electric is required to do so by law or by a competent authority; or
Tap Electric reasonably considers such action necessary to protect the security, integrity, availability or proper operation of the Services or the legitimate interests of Tap Electric, Charge Point Operators or other users.

Suspension, restriction or termination under this Clause shall not affect the Driver’s obligation to pay any outstanding amounts, including any applicable interest, recovery costs or other amounts due under these Conditions.

14.6. Payment can be made by means of a payment service, through Tap Electric’s payment service provider Stripe. Tap Electric may use Stripe for:

Direct debit collection: charging fees will be collected via direct debit per charging session from a bank account which the Ad Hoc Driver has authorised a payment service to debit.
Credit card: charging fees will be charged to the Ad Hoc Driver’s credit card. Tap Electric may reserve an amount before the charge session, which will be (partially) released after the charge session has completed. If this reservation does not cover the final amount of the charge session, an additional payment to cover the complete charge will be done.
Subscription payments: Subscription fees may be billed at the start or end of each billing period, depending on the subscription plan and operational configuration. Charging activity may be collected through one or more payment transactions during the billing period, including before the monthly invoice is issued, in order to manage credit risk. Regardless of the number of payment transactions initiated, Tap Electric will issue a single consolidated VAT invoice covering all subscription fees and Charge Sessions for the applicable billing period. Any payments collected before the invoice is issued shall be credited against that invoice.
Stripe’s own terms and conditions apply to payments made via their payment service.

14.7. If a Subscribed Driver cancels their subscription partway through a billing period, the subscription will remain active and valid for the remainder of the current billing period. No refunds or pro-rata adjustments will be made for the unused portion of the billing period.
14.8. When a Subscribed Driver upgrades their subscription plan, the additional cost of the upgraded plan will be applied and billed on the next invoice. The upgraded subscription benefits will take effect immediately upon confirmation of the upgrade.
14.9. If a Subscribed Driver chooses to downgrade their subscription, the downgraded plan will only take effect at the beginning of the next billing period following the renewal date. The current subscription terms will remain in effect until the end of the active billing period.
14.10 If the Driver qualifies as a consumer residing in Belgium and fails to pay any amount due under this Clause 14 by the applicable due date, Tap Electric shall first send one free payment reminder. If full payment is not received within a minimum period of fourteen (14) calendar days after that reminder, Tap Electric may charge statutory late payment interest and the following fixed compensation for recovery costs, in accordance with Book XIX of the Belgian Code of Economic Law:

This fixed compensation:

is applied once per overdue balance;
is exclusive of statutory late payment interest; and
applies only after the expiry of the statutory reminder and grace period referred to above.

This provision applies exclusively to Drivers acting as consumers under Belgian law and does not affect Tap Electric’s rights against Drivers acting in the course of a business or profession. Nothing in this Clause limits Tap Electric’s right under Clause 14.4 to suspend access to the Services pending payment.

Tap Electric Management Account Holder Terms

15. Charging for Management Account Holders

15.1. The Management Account Holder supplies Charging Supplies to Tap Electric, acting in its own name. Tap Electric purchases those Charging Supplies for onward supply, either directly to Drivers or indirectly through participating MSPs. The intended contractual supply chain is:

Management Account Holder → Tap Electric → MSP (where applicable) → Driver.

15.2. The Management Account Holder grants Tap Electric all rights necessary to purchase, market, resell and settle the Charging Supplies relating to its Chargers, including the right to conclude agreements with MSPs and Drivers in Tap Electric’s own name.

15.3. Tap Electric may assume the role of a CPO solely in the external relationship with its contractual partners, such as MSPs, and offer such parties Charging Supplies in its own name.

15.4. The Management Account Holder shall ensure and hereby represents and warrants that it, in respect of its Chargers and the Charging Supplies provided to Tap Electric: 

Has the necessary approvals and licences, including but not limited to all approvals and licences for using and connecting to the public grid; 
Complies with all applicable laws, regulations, requirements, guidelines and technical specifications, including all requirements and conditions for using and connecting to the public grid and the measurement of electricity; 
Maintains technological and safety industry standards, including regular checks of the proper condition and hazard-free operation of its Chargers and compliance with all maintenance and inspection intervals; 
Maintains an uninterrupted power supply to the Chargers; and 
Provides a help desk service for Drivers that is available during local business hours.

15.5. Management Account Holder shall defend, indemnify, and hold harmless Tap Electric against any third-party claim, suit, or proceeding arising out of, related to, or resulting from Management Account Holder’s breach of clause 15.4. 

15.6. The Parties acknowledge and agree that all claims on the basis of or in connection with Charging Supplies provided by Tap Electric should be initiated against the direct contractual partner of the respective supplier through the contract supply chain as detailed in clause 15.1, i.e. claims of a Driver should be initiated against the MSP, claims of the MSP against Tap Electric, and claims of Tap Electric against the Management Account Holder. 

15.7. The Parties agree that no energy laws or regulations apply in connection with the Charging Services provided as described in this clause 15 in any of the jurisdictions applicable to the Chargers. Management Account Holder shall notify Tap Electric if any of the services provided to Tap Electric give rise to any energy laws or regulations being applicable and Management Account Holder will comply with such laws and regulations at its own expense. If, for whatever reason, Tap Electric is held liable by a third party for any obligations or expenses pursuant to energy laws or regulations being applicable, Management Account Holder shall fulfil these obligations and expenses on behalf of Tap Electric towards the respective third party, without being able to assert a claim against Tap Electric for reimbursement of such expenses.  

16. Billing & Payouts

16.1. Tap Electric invoices the Charging Customer for the Charging Supplies supplied by Tap Electric and collects payment in its own name.

16.2. In order to receive a Payout, the Management Account Holder must have a valid Payout Method linked to their Tap Electric account. When the Management Account Holder adds a Payout Method to their Management Account, they will be asked to provide information such as name, billing address, and financial instrument information either to Tap Electric or its third-party payment processor(s). Depending on the Payout Method selected additional information may be required. Providing requested information is required for a Payout Method to be valid. The information Tap Electric requires for a valid Payout Method may change, and Tap Electric may request additional information at any time; failing to provide requested information may result in Tap Electric temporarily placing a hold, suspending, or cancelling any Payout until the information is provided and, if necessary, validated. The Management Account Holder authorises Tap Electric or its third-party payment processor(s) to collect and store their Payout Method information. Tap Electric may also share the Management Account Holder’s information with governmental authorities as required by applicable law. 

16.3. The Management Account Holder’s Payout shall be the sum of all Charge Sessions at their Chargers according to the rates that the Management Account Holder has set per location, less applicable fees like Tap Electric service fees and any other fees required by law. Currently, Tap Electric does not charge any fees to Management Account Holder, but reserves the right to do so in the future.  

16.4. Tap Electric makes available to Management Account Holders the option to split the revenues of each Charge Session between Connected Accounts. Tap Electric will execute such payments at the instruction of the Management Account Holder and is not responsible for any losses related to errors or omissions made by the Management Account Holder in providing such payment instructions. 

16.5. Tap Electric shall issue self-billing invoices to Management Account Holder for the Charging Supplies (electricity) purchased by Tap Electric from the Management Account Holder.

Self-billing invoices are only raised by Tap Electric on behalf of Management Account Holders that provide a valid VAT number;
It is the responsibility of the Management Account Holder to provide a valid VAT number in time;
In case no valid VAT number is provided in time, Tap Electric shall not be obliged to raise self-billing invoice nor to pay any VAT to the Management Account Holder for the supply of electricity to Tap Electric. This applies even if it is subsequently determined that VAT should in fact have been charged on such supply. Instead, a payment receipt is issued and charging sessions are paid out by Tap excluding any VAT;
Any VAT liability, additional tax assessment, penalty, interest or other financial consequence arising from the Management Account Holder’s failure to provide a valid VAT identification number shall be borne entirely by the Management Account Holder. Tap Electric accepts no responsibility in this respect;
The Management Account Holder shall promptly notify Tap Electric in writing of any change to its VAT identification number or VAT status that may affect the self-billing arrangement.

The Management Account Holder hereby:

Authorises Tap Electric to issue such invoices;
Agrees not to issue separate VAT invoices for the same goods or services;
Acknowledges responsibility for reporting and paying VAT as required;
Commits to inform Tap Electric of VAT registration changes, including new VAT numbers or business transfers.

16.6. Tap Electric sends each involved Management Account Holder that provided a valid VAT identification number this self-billing invoice summarising all transactions, including all pertinent information of each transaction: date, time, location, energy consumed, price including applicable taxes. The self-billing invoice shall be issued by the fifth day of each calendar month for all transactions of the preceding month.

16.7 The Parties acknowledge that the Charging Supplies constitute the supply of electricity together with any directly related access or charging functionality that forms part of that supply under applicable law.

16.8. Where the Management Account Holder supplies Charging Supplies more than incidentally, the Parties acknowledge that the contractual supply chain described in Article 15 applies. The Management Account Holder is responsible for maintaining accurate VAT registration information and notifying Tap Electric of any changes affecting its VAT treatment.

16.9. For each self-billing invoice, Tap Electric will determine the VAT treatment of a Charge Session based on the information made available by the Management Account Holder. In principle, the place where the Management Account Holder is established determines the VAT treatment.

16.10. Payout Methods may involve the use of third-party payment service providers such as Stripe. Although Tap Electric covers all relevant transaction fees associated to the Charging Services, these service providers may charge the Management Account Holder additional fees when processing Payouts in connection with the Payment Services (including deducting charges from the Payout amount), and Tap Electric is not responsible for any such fees and disclaims all liability in this regard. All terms of use of the relevant payment service provider apply. 

16.11. For Stripe payouts, Tap Electric shall initiate Payouts to the Management Account Holder’s registered Stripe account within 30 days of the issuance of the self-billing invoice. Processing time to arrive in the Management Account Holder’s Stripe account can vary. Payout timing from the Management Account Holder’s Stripe account to their selected Payout Method can be managed from within their Stripe account. Stripe’s own terms and conditions apply.

16.12. For Payouts made directly from Tap Electric to the Management Account Holder’s bank account, Tap Electric shall initiate Payouts to the Management Account Holder’s bank account within 30 days of the issuance of the self-billing invoice. Processing time to arrive in the Management Account Holder’s bank account can vary. 

16.13. Tap Electric will remit the Management Account Holder’s Payouts in the currency of the location where the Charging Session took place. Note that Tap Electric or their third-party payment service provider may impose currency conversion or other fees based on the selected payout options, and Tap Electric is not responsible for any such fees and disclaims all liability in this regard. 

16.14. Tap Electric may temporarily place a hold, suspend, or cancel any Payout for purposes of preventing unlawful activity or fraud, risk assessment, security, or completing an investigation; or if we are unable to verify the Management Account Holder’s identity, or to obtain or verify requested information. Furthermore, Tap Electric may temporarily place a hold on, suspend, or delay initiating or processing any Payout due to the Management Account Holder under the terms of this Conditions due to Force Majeure. 

16.15. Management Account Holders have the option to enable Roaming on their chargers, which allows Drivers associated to 3rd party MSPs other than Tap Electric to utilize the chargers. With respect to payouts for Roaming transactions:

Tap Electric shall sell the Charging Supplies to the MSP’s and raise the invoices to the MSPs in its own name.
Tap Electric shall include the transactions – where applicable – in the self-billing invoice raised on behalf of the Management Account Holder.
Tap Electric shall take reasonable efforts to collect outstanding debts from 3rd party MSPs. The typical contractual payment term between Tap Electric and MSPs of 30 days.
Tap Electric shall payout all funds for Charging Supplies sold to and actually received from 3rd party MSPs at the time of issue of the self-billing invoice, in addition to the funds received for sessions initiated from the Tap Electric app or charge card. When an MSP pays late, Tap Electric will pay the Management Account Holder for the Charging Supplies at the next scheduled self-billing invoice run.
The Management Account Holder shall bear all risk of non-payment by MSPs.This means that if the MSP is late in payment, the payment terms from Tap Electric to the Management Account Holder shall automatically extend by the number of days that the MSP payment is late. Further, if the MSP does not pay for certain Charging Supplies performed by Tap Electric in its own name but for the risk and account of the Management Account Holder at all, for any reason, Tap Electric shall not pay out for those sessions.

16.16. Tap Electric reserves the right to require a minimum payout amount of 10 Euros in Europe or 10 Pounds in the United Kingdom. If that minimum is not reached, the self-billing invoice shall still be issued, but the amount shall be carried over to the next month and so on until such time that the minimum has been reached and the payout may be triggered.

16.17. For compliance or operational reasons, Tap Electric may limit the amount of a Payout. If the Management Account Holder is due an amount above that limit, Tap Electric may make a series of Payouts (potentially over multiple days) in order to provide the full Payout amount. 

16.18. Tap Electric is not responsible for any loss suffered by the Management Account Holder as a result of incorrect Payout Method information provided by the Management Account Holder, nor for any other incorrectly configured financial information such as Tax Settings or Tariffs. 

17. Internet Connectivity

17.1. The Management Account Holder is responsible for maintaining a stable and secure internet connection on their chargers. This can be achieved using secured wifi, LAN/wired connection, or 4G/5G via SIM.

17.2. When using SIM, Management Account Holder may provide their own SIM card, or use one provided by Tap Electric.

17.3. The Tap Electric SIM card uses a private APN whose credentials shall be supplied to Management Account Holder upon purchase of the SIMs.

17.4. Management Account Holder or their 3rd party representative such as an electrical contractor is responsible for the safe installation of the Tap Electric SIM card. Tap Electric waives all liability in this regard as outlined in clause 10.2.

17.5. The Tap Electric SIM card is automatically provisioned and activated when it is installed in a charger and comes online. This commences the billing term of the card.

17.6. The Tap Electric SIM card is billed upfront for one year or until it reaches its data limit, whichever comes first. When the year or limit is reached, the Management Account is automatically billed and renewed for another term.

17.7. If case of default on the SIM card bill upon renewal, Tap Electric may disable the SIM card.

17.8. Pricing and data limits for the Tap Electric SIM card can be found on the Tap Electric website.

18. Fleet Management Module

18.1. Tap Electric’s Fleet Management Module may be purchased by a Fleet Manager. It allows the Fleet Manager to create Users, provision charge cards, produce reports, set different controls, and provide home reimbursement, to their Fleet Drivers.

18.2. Pricing for this module can be found on the Tap Electric website or alternatively via a separate contract.

18.3. The Fleet Manager shall be invoiced for all sessions and fees associated to the Fleet Drivers under their management. This shall be in the form of a single invoice for the entire fleet.

18.4. Payment for the Fleet Management Module can be made via bank transfer within 7 days of the invoice issuance. Tap Electric’s bank details can be found on the invoice.

18.5. If Fleet Manager fails to make payment of an invoiced amount by the due date, Tap Electric is entitled to charge interest on the overdue amount at the statutory rate. This interest will be calculated from the date following the due date until the date of payment, in accordance with the Late Payment Directive (Directive 2011/7/EU). The statutory interest rate applicable will be the rate set by the European Central Bank plus 8 percentage points, or as otherwise specified by applicable legislation at the time of the late payment. Tap Electric will notify Fleet Manager in writing of any overdue payment within 5 business days from the payment due date. Fleet Manager will then have a grace period of 15 business days from receipt of the overdue notice to settle the outstanding amount, including any accrued statutory late payment interest.

18.6. Should Fleet Manager fail to make the required payment within the 15 business day grace period, Tap Electric reserves the right to suspend further deliveries of goods or provision of services until full payment is received. Additionally, if payment is not made within 30 days following the initial notice of overdue payment, Tap Electric may terminate the License, without prejudice to its right to claim compensation for damages and the full amount owed, including statutory late payment interest and reasonable recovery costs, including, but not limited to, legal fees, court costs, and collection agency fees. The failure or delay by Tap Electric in exercising any right in this clause shall not operate as a waiver thereof.

18.7. For any chargers under the control of the Fleet Manager, such as their workplace chargers, standard Conditions apply as outlined in Sections 15, 16, and 17.

18.8. For any chargers under the control of the Fleet Drivers, such as their home chargers, standard Conditions apply as outlined in Sections 15, 16 and 17.

18A. Home Charging Reimbursements

18A.1. This Section applies exclusively where Tap Electric provides home charging reimbursement between a Fleet Manager (or other reimbursing organisation) and a Fleet Driver.

18A.2. In these arrangements, Tap Electric does not purchase or resell electricity and does not act in its own name as supplier or purchaser of the Charging Supplies.

18A.3. The reimbursement obligation exists solely between the reimbursing organisation and the Fleet Driver. The reimbursing organisation and the driver confirm to Tap Electric that the reimbursement is based on their direct legal relationship. Tap Electric acts exclusively as a technology and payment service provider facilitating the calculation, administration and settlement of reimbursement amounts.

18A.4. Any reimbursement amounts received or paid by Tap Electric are received and transferred on behalf of the relevant parties and do not constitute consideration payable to Tap Electric for the supply of electricity.

18A.5. Tap Electric’s consideration under this Section is limited to the fees payable for the Fleet Management Module or other agreed services.

18A.6. Each party remains solely responsible for its own tax, employment and accounting obligations arising from any reimbursement arrangement. Tap Electric makes no representation regarding the tax treatment of reimbursements and recommends that parties obtain independent professional advice.

19. Premium Features for Charger Management

19.1. Tap Electric offers optional premium features designed to enhance the platform’s functionality and provide additional benefits to Management Account Holders. These features are available for purchase through a licensing agreement and are subject to the terms and conditions outlined in this section.

19.2. Management Account Holders may choose to purchase licences for premium features at their discretion. The associated fees for these licences will be communicated directly in the Tap Electric webportal and will be charged according to the agreed-upon billing cycle.

19.3. Management Account Holders opting for premium features agree to pay the licensing fees as outlined in the invoice provided by Tap Electric. Payments must be made in accordance with the specified due dates. Failure to make timely payments may result in the suspension or cancellation of access to the premium features.

19.4. Licences for premium features will follow a billing cycle that begins at the time of purchase. Renewals will be automatically processed at the end of the current licensing term. Tap Electric reserves the right to modify the fees for premium features, with written notice provided to Management Account Holders at least 60 days in advance of any changes.

19.5. Tap Electric may update, modify, or discontinue any premium feature at its discretion. Notice of significant changes or discontinuation will be provided to Management Account Holders in advance. If a premium feature is discontinued, Tap Electric will offer prorated refunds for any unused portion of the licensing period.

19.6. Management Account Holders may terminate their premium feature licenses for any reason, at any time, directly in the Tap Electric webportal. Upon termination, access to the premium features will cease at the conclusion of the current licensing period.

19.7. Management Account Holders agree to indemnify and hold Tap Electric harmless from any claims arising from the use of premium features.

20. Termination

20.1. The Management Account Holder reserves the right to terminate this agreement if Tap Electric fails to pay any sums due to the Management Account Holder within the relevant time. Prior to termination, the Management Account Holder shall provide written notice of the outstanding payment, and Tap Electric shall have 30 days from the receipt of such notice to remedy the failure. If Tap Electric does not settle the payment within this time frame, the Management Account Holder may proceed with termination.

20.2. Tap Electric reserves the right to terminate this agreement if the Management Account Holder fails to make any payment due under the agreement within the relevant time. Prior to termination, Tap Electric shall provide written notice of the outstanding payment, and the Management Account Holder shall have 10 days from the receipt of such notice to remedy the failure. If the Management Account Holder does not settle the payment within this time frame, Tap Electric may proceed with termination.

20.3. Either party may terminate the agreement with immediate effect in the event of:

A material or persistent breach by the other party. Written notice must be given, specifying the breach, and a period of 30 days shall be allowed for the breaching party to remedy the breach. If the breach is not remedied within the stated period, the non-breaching party may terminate the agreement.
Changes in applicable law or regulation making it illegal or impossible for either party to fulfil its obligations under the agreement, provided that the terminating party gives the other party prompt notice of such changes.
Suspected unlawful activity, fraud, and/or non-compliance with applicable regulations by the other party.

20.4. Upon termination of this agreement for any reason:

Tap Electric shall cease offering or reselling the Management Account Holder’s Charging Supplies to Charging Customers.
Any outstanding payments owed by either party shall be settled immediately upon termination.
Both parties shall return or destroy any confidential information received from the other, unless retention is required by law.
Tap Electric will no longer be obligated to provide the Management Account Holder with access to its platform, payment services, or any related services.

20.5. Any provisions of this agreement that, by their nature, are intended to survive termination (including but not limited to confidentiality, indemnification, and liability limitations) shall remain in effect after termination.

What’s changed?

We’ve updated our Terms & Conditions to better reflect how Tap Electric’s charging, payment and fleet services operate today. The main changes are:

Clarification of Tap Electric’s role in charging transactions. We’ve clarified the contractual relationship between drivers, Tap Electric, charger owners and other mobility service providers. In particular, the terms now more clearly explain when Tap Electric purchases and resells the electricity supplied during a charging session.
Updated payment terms for drivers. We’ve clarified how payment pre-authorisations may be used, when charging sessions can be invoiced, and the circumstances in which access to charging services may be suspended or restricted following failed payments, suspected fraud or other misuse.
Clearer VAT and self-billing rules for charger owners. The terms now provide more detail on how VAT is handled when Tap Electric purchases electricity from charger owners, including the requirement to provide a valid VAT number in order to receive VAT through Tap Electric’s self-billing process.
New terms for home charging reimbursements. We’ve added clarification on Tap Electric’s role when an employer reimburses a driver for home charging.

We’ve also made a number of smaller changes to definitions and wording to make the Terms & Conditions clearer and better reflect how our services operate.